|
 SCS is now able to
help you with your ACT or computer related issues remotely
over the Internet. We are able to visually observe your
system and assist you better on your questions. Or, if
you do not feel comfortable performing trouble-shooting on
your own, we are also able to do those mouse clicks for you
remotely. You will first need to download a remote client software.
Please
click HERE for more
details.
ACT!
official support is available at www.act.com/support/. If you cannot connect
to the Internet, use one of the following service and support
options.
Warranty
support
30-days of
warranty support is provided free of charge. Your warranty
support covers installation of ACT!,
upgrading from a previous version, and getting started with
ACT! e-mail, faxing, and word
processing.
Phone
number:
1-800-927-3989
Hours: 7 am to 4 pm
Pacific Time, Monday through Friday
For
non-warranty issues not covered during your 30 days or after
your 30 days of Warranty Support, options for receiving
ongoing telephone support include Per-Incident Support,
Per-Minute Support, or an annual ACT! Advantage
membership.
Per-Incident
Support
If you rarely
call technical support, paying for support as-you-go is likely
the best solution for you. Using Per-Incident Support, each
incident or issue is charged at $29.95US to your credit card.
If an incident takes more than one phone call to resolve,
you'll not be charged any additional fees.
Phone
number:
1-800-927-3989
Hours: 7 am to 4 pm
Pacific Time, Monday through Friday
Need
assistance from technical support more than a few times over
the next year? Purchase a 5-pack of Per-Incident Support and
save $50.00! For $99.95US, the five-pack provides you
toll-free technical support to resolve up to 5 unique
incidents over the next 12 months.
ACT!
Advantage membership
ACT! Advantage
provides you unlimited toll-free, priority access to Technical
Support Analysts for one year for ACT! and ACT! WebAccess,
and gives you the tools and training you need to stay ahead of
the competition. For corporate users, membership specifically
for HelpDesk Professionals, called
ACT! Advantage HelpDesk, is
available.
To learn
more or join now, click
here or call the number below.
ACT!
Advantage information and order line:
Phone
number:
1-877-386-8083
Information and Ordering Hours:
6:00am -
5:00pm Pacific Time, Monday-Friday
ACT!
Advantage and ACT! Advantage HelpDesk technical support phone
number:
These numbers
are provided in your ACT! Advantage welcome kit.
ACT!
Advantage support hours:
6:00am - 9:00pm Pacific Time,
Monday-Saturday
| 
