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 SCS is now able to help you with
your ACT or computer related issues remotely over the Internet. We
are able to visually observe your system and assist you better on your
questions. Or, if you do not feel comfortable performing
trouble-shooting on your own, we are also able to do those mouse clicks
for you remotely. You will first need to download a remote client software.
Please click HERE for more details.
ACT! official support is available at www.act.com/support/.
If you cannot connect to the Internet, use one of the following service
and support options.
Warranty
support
30-days of warranty support is provided free of charge. Your warranty
support covers installation of ACT!, upgrading
from a previous version, and getting started with ACT! e-mail,
faxing, and word processing.
Phone
number:
1-800-927-3989
Hours: 7 am to 4 pm Pacific Time,
Monday through Friday
For non-warranty
issues not covered during your 30 days or after your 30 days of Warranty
Support, options for receiving ongoing telephone support include
Per-Incident Support, Per-Minute Support, or an annual ACT! Advantage
membership.
Per-Incident
Support
If you rarely call technical support, paying for support as-you-go is
likely the best solution for you. Using Per-Incident Support, each
incident or issue is charged at $29.95US to your credit card. If an
incident takes more than one phone call to resolve, you'll not be charged
any additional fees.
Phone
number:
1-800-927-3989
Hours: 7 am to 4 pm Pacific Time,
Monday through Friday
Need assistance from
technical support more than a few times over the next year? Purchase a
5-pack of Per-Incident Support and save $50.00! For $99.95US, the
five-pack provides you toll-free technical support to resolve up to 5
unique incidents over the next 12 months.
ACT!
Advantage membership
ACT! Advantage provides you unlimited toll-free, priority access to
Technical Support Analysts for one year for ACT! and
ACT! WebAccess, and gives you the tools and training you need to
stay ahead of the competition. For corporate users, membership
specifically for HelpDesk Professionals, called
ACT! Advantage HelpDesk, is available.
To learn more or join
now, click
here or call the number below.
ACT!
Advantage information and order line:
Phone
number:
1-877-386-8083
Information and Ordering Hours:
6:00am - 5:00pm Pacific Time, Monday-Friday
ACT!
Advantage and ACT! Advantage HelpDesk technical
support phone number:
These numbers are provided in your ACT! Advantage welcome kit.
ACT! Advantage support hours:
6:00am - 9:00pm Pacific Time, Monday-Saturday
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